[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ width=”100%” height=”700px” custom_margin=”||||false|false” custom_padding=”||||false|false” bottom_divider_style=”arrow2″ bottom_divider_color=”#ffffff” global_colors_info=”{}”][et_pb_fullwidth_header title=”Support \/ Helpdesk” text_orientation=”center” _builder_version=”4.24.2″ title_font=”|700||on|||||” title_text_align=”center” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”166deg” background_color_gradient_stops=”rgba(0,0,0,0.48) 0%|#000000 100%” background_color_gradient_start=”rgba(0,0,0,0.48)” background_color_gradient_end=”#000000″ background_image=”https:\/\/www.alpha-numerics.de\/wp-content\/uploads\/2019\/12\/ueber-uns-h.jpg” background_position=”center_left” background_enable_video_mp4=”off” min_height=”700px” min_height_tablet=”700px” min_height_last_edited=”off|phone” title_text_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”80px||80px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ header_font=”|600|||||||” header_text_color=”#0c71c3″ global_colors_info=”{}”]<\/p>\n
…without a ticket system and long waiting times!<\/strong><\/em><\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#054989″ custom_padding=”80px||80px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_text_color=”#ffffff” link_text_color=”#ffffff” header_2_text_color=”#ffffff” header_4_text_color=”#b2b2b2″ custom_padding=”||1px|||” global_colors_info=”{}”]<\/p>\n In the early years of ALPHA-Numerics, we made the painful experience that we were unable to offer many customers fast and competent support, as all lines were constantly besieged by simple, basic questions. This approach is highly appreciated by our customers and allows us to process every enquiry very promptly and maintain personal contact with all users without a ticket system or other administrative lead time.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n …and would also like to use the premium support from ALPHA-Numerics?<\/strong><\/em><\/p>\n Simply ask us for a customised offer for a hotline support contract. After receiving basic training and an active local support contract, we will be happy to offer you our experience in dealing with CelsiusEC in German or English. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” _builder_version=”4.16″ background_color=”#054989″ custom_padding=”40px||40px||true|false” top_divider_style=”arrow3″ global_colors_info=”{}”][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Our License Customers receive Premium Support …without a ticket system and long waiting times!As an engineering company that has been using CelsiusEC (previously known as 6SigmaET) for many years, we provide our license customers with practical training on the software.Basic training for new usersAdvanced training on special functional elements (joule heating, transient simulation, etc.)Trainingsession based on […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3274","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/pages\/3274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/comments?post=3274"}],"version-history":[{"count":19,"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/pages\/3274\/revisions"}],"predecessor-version":[{"id":4414,"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/pages\/3274\/revisions\/4414"}],"wp:attachment":[{"href":"https:\/\/www.alpha-numerics.de\/en\/wp-json\/wp\/v2\/media?parent=3274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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Requirement for access to our Customer Support<\/strong><\/h4>\n
So we decided to establish the 8-hour basic software training course as a mandatory access requirement<\/span>. Only those who have already taken part in this training can use our Premium Support at any time.
Due to the already trained content, many basic questions are eliminated and the trained user also has enough background to understand the “answers to his technical questions”.<\/p>\nYou have access to a CelsiusEC licence pool abroad<\/strong><\/h1>\n
Please send your enquiry to sales@alpha-numerics.de<\/a><\/strong><\/span>. We will get in touch with you as soon as possible.<\/p>\n